Implementation Process
We are pleased to be known not only for the quality of our product, but for the quality of our entire implementation process. The Design Clinicals implementation team includes experienced clinicians and hospital interface/integration specialists. Our team knows medication reconciliation—and the hospital workflow environment—better than anyone in the market today.
Our services include on-site facility kick-off, project/implementation documentation, weekly conference calls, test and production environments, and on-site go-live support. Depending on your needs and customization requirements, the implementation process can be as short as three months.
We pride ourselves in creating effective, responsive partnerships. We provide comprehensive staff education and training, tailored for your unique product/user environment:
- Training plan overview template
- Training script/protocol template
- Training sessions (over the web) for facility trainers/superusers/IT analysts
- “Train the Trainer” model
- Competency training environment for initial and ongoing staff training
- Application User guide
- Administrative panel training for IT analysts
In addition to telephone and email support for critical and high-severity issues, you have access to a convenient, self-service portal to log enhancement requests and issues.
We always welcome your feedback to help us innovate and improve.