What Our Clients Have to Say About MedsTracker & Design Clinicals
“We reviewed several medication reconciliation programs before deciding on MedsTracker. What sold me was their understanding of our work flow process and their ability to adapt their program to work for us. The Design Clinicals team was exceptional to work with. I have not had such a pleasant and successful install in my 6 years of working in the health care IT field!”
Khristine Jacobsen, CIO
Myrtue Medical Center
Harlan, IA 51537
“Design Clinicals collaborated and worked closely with physicians, nurses, and pharmacists to develop the reconciliation process to support patient safety and clinician work flow.
The interdisciplinary team utilized a collaborative approach to gather requirements, manage expectations and to develop clear, measurable outcomes that allowed us to celebrate our successes. Valley went from zero to 91% reconciled at discharge after three weeks and we continue to see improvement and gain user acceptance.
I would also state that Design Clinicals remains committed to Valley Medical Center’s goals of patient safety and service.”
Paul Hayes, RN, Executive Vice President
Valley Medical Center
Renton, WA 98055
“While fine tuning still is in progress, the MedsTracker program has been very successful. The fact that it has been embraced by our entire staff speaks for itself! The design team has been willing to work closely with us and adapt to our needs. The technical staff has provided in depth training and constant availability to assist doctors requiring help.
The original reconciliation team at Valley Medical Center went way out on a limb to entrust this project to Design Clinicals. They have backed us at every step and have traveled with us down a path that has culminated in improved safety for our patients and a process of medication reconciliation that has been widely accepted by our very diverse staff. I would be more than happy to provide more personal testimony to this successful partnership and can easily be reached at VMC.”
John L. Bondi, MD
Valley Medical Center
Renton, WA 98055
“Dewey has created an intuitive and useful application to help increase patient safety with their medications during times of transition. Mary has provided the necessary leadership for the successful launch of this product. I would highly recommend Medstracker for use with your medical staff.”
Michael Mena, MD, Hospitalist
Valley Medical Center
Renton, WA 98055
“The Design Clinicals team and the MedsTracker program, from the first demonstration through ‘go-live’, has been one of the most positive, successful and satisfying software installations we’ve ever had at MMC. Working directly with the program designers was key, and their clinical experience and understanding was invaluable. Their ability and willingness to customize and adapt the application to our needs was a primary reason for choosing MedsTracker, and they exceeded our expectations in all areas. They continue to help us evolve and “tweak” the application to best fit our needs. They respond immediately and personally to any questions or glitches we have. MedsTracker is logical, easy to use and a tremendous asset for med reconciliation and discharge. A great experience!”
Tom Tremmel, Director of Pharmacy
Myrtue Medical Center
Harlan, IA 51537
“Design Clinicals has been wonderful to work with. The entire staff is knowledgeable and provides the benefit of actual medical experience. They truly understand the process of medication reconciliation and are able to provide software that is flexible for medical practitioners, nurses and pharmacy. Increasing patient safety was our ultimate goal and Design Clinicals helped us achieve that with Medstracker.
When we were in the planning stages of implementing Medstracker, the Design Clinicals team first wanted to understand our needs and processes and were able to make changes to the software to benefit us. They treat each site as an individual, and don’t have a “what you see is what you get” attitude. Design Clinicals worked very well with the other software companies that we use – the interfacing went smoothly and they really worked hard to form a good working relationship. They even helped coordinate the training sessions and walked us through the entire “go live” process. The software itself is very user friendly and easy to understand. We have received nothing but positive comments about the discharge reports that we send home with the patient or to the nursing homes. The reports are easy to read, clear and the option of medication teaching sheets is a real benefit.”
Jennifer Lefeber, RN, BSN, ED nurse
Myrtue Medical Center
Harlan, IA 51537
“From my perspective, the staff at Design Clinicals has always had a primary interest in patient safety. They have operated with the greatest degree of professionalism and integrity. They have been innovative and responsive to physician and staff needs for a system that narrows the margin of error, simplifies processes and is user-friendly. I could wish that all patient safety initiative solutions worked so smoothly.”
Elaine Lobdell, RN, MEd, Director, Outcomes Management
Valley Medical Center
Renton, WA 98055